Privacy Policy

1. Introduction

Let's Make A Website ("we", "us", "our", or "Company") operates the letsmakeawebsite.co.uk website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), as well as the Privacy and Electronic Communications Regulations 2003 (PECR).

2. Information We Collect

2.1 Information You Provide Directly

• Business name, address, and contact information
• Business owner name and personal email address
• Phone number
• Payment and billing information (processed securely)
• Business description and photos
• Communication preferences

2.2 Information Collected Automatically

• Website usage data and analytics
• IP address and device information
• Cookies and similar tracking technologies
• Log data and browsing behaviour

2.3 Information from Third Parties

• Google My Business data (with your permission)
• Payment processors and financial institutions
• Service providers and partners

3. How We Use Your Information

We use the information we collect to:

• Create and maintain your account
• Provide and improve our services
• Process payments and handle billing
• Send service-related announcements and updates
• Respond to your enquiries and support requests
• Monitor and analyse platform usage and performance
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Send marketing communications (only with your consent)

4. Legal Basis for Processing

Under GDPR, we process your data on the following legal bases:

• Contract Performance: Processing necessary to perform our contract with you
• Legal Obligation: Processing required to comply with UK and EU law
• Legitimate Interests: Processing necessary for our legitimate business purposes (fraud prevention, security, analytics)
• Consent: Processing based on your explicit consent (marketing communications, optional features)

5. Data Sharing

We do NOT sell your personal data. We only share your information with:

• Service Providers: Companies that assist us in operating our website and services (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of merger, acquisition, or bankruptcy

All service providers are bound by confidentiality agreements and are only permitted to use your data as necessary to provide services to us.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Retention periods vary depending on the type of data:

• Account Data: Retained while your account is active and for 12 months after closure
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you unsubscribe or withdraw consent
• System Logs: Retained for 90 days for security purposes

7. Your Rights

Under GDPR and UK Data Protection law, you have the following rights:

• Right of Access: You can request a copy of your personal data
• Right of Correction: You can request correction of inaccurate data
• Right of Deletion: You can request deletion of your data (subject to legal obligations)
• Right of Portability: You can request your data in a machine-readable format
• Right to Restrict Processing: You can restrict how we use your data
• Right to Object: You can object to processing for marketing or legitimate interests
• Right to Withdraw Consent: You can withdraw consent for optional processing at any time

To exercise any of these rights, please contact us at privacy@letsmakeawebsite.co.uk.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyse usage, and for security purposes. Essential cookies are necessary for the website to function. You can control cookie preferences through your browser settings.

For more information about cookies, please see our Cookie Policy (linked in the website footer).

9. Marketing Communications (PECR)

In compliance with PECR, we only send marketing emails if you have opted in or are an existing customer. You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any email
• Updating your preferences in your account dashboard
• Contacting us at marketing@letsmakeawebsite.co.uk

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

All sensitive data (passwords, payment information) is encrypted and stored securely.

11. International Transfers

Your data is primarily stored and processed in the UK. If we transfer data outside the UK/EU, we ensure appropriate safeguards are in place, including Standard Contractual Clauses, Binding Corporate Rules, or adequacy decisions.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you via email or a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.